These Terms govern your use of PrimeUnlock and any purchase you make here. By placing an order you accept them. If you do not accept them, please do not use the site.
- Legal entity
- primeunlock (Sole Proprietorship)
- Registered address
- primeunlock
- Customer care email
- primeunlock@gmail.com
- Customer care phone
- [Add a customer care phone number]
1. What we sell
PrimeUnlock sells digital products — subscription plans, software licences, gaming top-ups, gift card codes and similar items — delivered electronically as a code, key or set of instructions. Nothing physical is shipped.
We resell products supplied to us by third parties. We are not the manufacturer or the original publisher of those products, and we are not affiliated with, endorsed by, or acting as an agent of any brand named on this site unless we say so explicitly. All trademarks belong to their respective owners.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, and be legally capable of entering a contract under the Indian Contract Act, 1872. By ordering you confirm this is true.
3. Your account and details
You are responsible for the accuracy of the email and phone number you give us. Digital delivery goes to that email, and an incorrect address is the single most common cause of a "missing" order. Keep your account password confidential; you are responsible for activity under your account.
4. Prices and payment
All prices are shown in Indian Rupees and include applicable taxes unless stated otherwise on the product page. Prices, offers and stock can change at any time before you place an order.
Payment is collected through Cashfree Payments, an RBI-authorised payment aggregator. We never see or store your full card number, UPI PIN, CVV or netbanking credentials — those are entered on the gateway's own secure page.
Your order is confirmed only after we verify the payment directly with the gateway on our server. A message on your screen or a debit on your bank statement alone does not confirm an order if the gateway has not settled it.
5. Delivery
Delivery timelines and what to do if a delivery is delayed are set out in our Delivery Policy.
6. Cancellations and refunds
Because digital codes cannot be returned once revealed, cancellation and refund rights are limited and are set out in full in our Refund & Cancellation Policy.
7. Acceptable use
You agree not to resell products bought here as a business without our written consent, not to use the site for fraud or with stolen payment instruments, not to attempt to breach, probe or overload our systems, and not to use a product in breach of the licence terms of the company that issued it.
We may cancel an order, withhold delivery, or suspend an account where we reasonably suspect fraud, a chargeback risk, a payment-instrument dispute, or a breach of these Terms. Where we cancel an order that you paid for and did not cause through fraud, we refund it in full.
8. Third-party products and accounts
Once a code is redeemed, your relationship for that product is with the company that issued it and is governed by their terms. Their service availability, price changes, regional restrictions and account decisions are outside our control.
9. Limitation of liability
To the maximum extent permitted by law, our total liability for any order is limited to the amount you actually paid for that order. We are not liable for indirect or consequential losses, including lost profits, lost data or loss of access to a third-party service.
Nothing here limits any right you have under the Consumer Protection Act, 2019, or any other liability that cannot lawfully be limited.
10. Changes
We may update these Terms. The version published on this page when you place an order is the version that applies to that order.
11. Governing law
These Terms are governed by the laws of India. Subject to the consumer forum rights available to you under the Consumer Protection Act, 2019, the courts at [your city] have jurisdiction over any dispute.
12. Grievances
Complaints go to our grievance officer, named on the Contact & Grievance page, who responds within the timelines set out there.