Real people, real address, real response times. Everything below is published as required by the Consumer Protection (E-Commerce) Rules, 2020.
- Legal entity
- primeunlock (Sole Proprietorship)
- Registered address
- primeunlock
- Customer care email
- primeunlock@gmail.com
- Customer care phone
- [Add a customer care phone number]
Customer care
Email: primeunlock@gmail.com
Phone: [Add a customer care phone number]
Hours: Monday to Saturday, 10:00 to 19:00 IST
Email is the fastest route for anything about a specific order — include your order number and we can look it up immediately. We aim to reply to every message within 24 working hours, and always within 48.
Grievance Officer
If customer care has not resolved your issue, escalate it here. This officer is designated under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021.
- Name
- [Add the grievance officer name]
- shariffabrar123@gmail.com
- Postal address
- primeunlock
- Acknowledgement
- Within 48 hours of receipt
- Resolution
- Within one month of receipt
Please put your order number in the subject line and describe what has already been tried. That alone usually saves a day.
Before you write
Two things solve most queries faster than an email:
- Track your order — live status and any delivered codes, using your order number and email.
- An order showing as unpaid can be paid or re-checked directly from its order page.
Business enquiries
Bulk orders, partnerships and supplier enquiries: write to primeunlock@gmail.com with "Business" in the subject.
Looking for something we do not stock? Browse the catalogue and ask — we can often source it.