This policy covers cancellation and refunds for different kinds of purchases. Digital credentials, downloadable products, services and physical goods have different delivery and refund considerations. Applicable consumer rights are not excluded.
1. Before delivery — free cancellation
An order that has been paid for but not yet delivered can be cancelled for a full refund. Email primeunlock@gmail.com with your order number, or call +91 88847 81223.
An unpaid order needs no cancellation. It simply expires.
2. After delivery — limited
Once a digital key has been successfully activated or redeemed, a change-of-mind refund is generally unavailable because the key has been consumed. Mere delivery or revelation does not prove activation. This condition does not exclude legal remedies for defective, invalid, misdescribed or undelivered products, duplicate charges, or other rights provided by applicable law. Other delivery types are reviewed under their individual terms.
This is standard for digital goods and is why we ask you to check the product page — region, validity, platform and plan duration — before ordering.
3. When we do refund or replace
You are entitled to a working product. We will replace or refund where:
- the code does not work on first use and the issue is not caused by your own account, region or device;
- the code was already redeemed before it reached you;
- we delivered a different product, plan or duration than you ordered;
- we cannot deliver at all, for any reason;
- you were charged more than once for the same order.
Report the problem within 7 days of delivery, with your order number and a screenshot of the error. We will verify with our supplier and then issue a replacement code, or a refund if no replacement is available. Verification normally takes 24 to 72 hours.
4. When we do not refund
- You changed your mind, or bought the wrong item by mistake, after its activation key was successfully redeemed (subject to applicable law).
- The code failed because it was used on the wrong region, platform or account type, where that requirement was stated on the product page.
- The third-party service later suspended or banned your own account for reasons unrelated to the code.
- A non-statutory change-of-mind request arrives beyond the stated review window. Statutory consumer rights remain unaffected.
- The code was shared, resold or published by you.
5. Failed and duplicate payments
If money left your account but the order did not confirm, contact us with the transaction reference. We will check its actual gateway status; some attempts are reversed by the bank while others may require us to initiate a refund. If it has not returned after 7 working days, contact us with the transaction reference and we will trace it with the gateway.
Duplicate charges are refunded in full as soon as we confirm them.
6. How refunds are paid
Refunds are approved within 3 working days of us accepting the claim, and are sent back to the original payment method through the original payment provider. Your bank then takes 5 to 7 working days to credit it. We cannot refund to a different account, card or UPI ID than the one that paid.
Where email notifications are enabled, we will send updates when a refund is initiated and when the payment provider confirms its result. You can also check your order page.
7. Chargebacks
Please contact us before raising a chargeback with your bank — it is slower for you and we can usually resolve the problem the same day. Accounts with an unresolved fraudulent chargeback may be suspended.
8. Escalation
If you are unhappy with a refund decision, escalate to the grievance officer named on the Contact & Grievance page. Your rights under the Consumer Protection Act, 2019 are unaffected by this policy.