Everything sold on PrimeUnlock is digital. Nothing is physically shipped, and no delivery or shipping charge is ever added to your order.
1. How delivery works
After the payment gateway confirms your payment on our server, your product is delivered in two places at once: on your order page on this site, and by email to the address you entered at checkout.
Your order page stays available permanently. Bookmark it, or reach it any time from Track order using your order number and email.
2. Timelines
Products marked "Instant": delivered automatically within a few minutes of payment confirmation.
Everything else: issued by our team, normally within a few hours and in all cases within 24 hours of payment confirmation during working hours (Monday to Saturday, 10:00 to 19:00 IST). Orders placed late at night or on a public holiday are processed the next working day.
If an upstream supplier delays us beyond 24 hours we will email you with a revised timeline and your option to cancel for a full refund.
3. If your product has not arrived
- Open your order page and check the status there first — it is always more current than email.
- Check your spam, promotions and junk folders for our email.
- Confirm the email address on the order is spelled correctly.
- Still nothing? Contact primeunlock@gmail.com or [Add a customer care phone number] with your order number.
An order that shows as unpaid was never confirmed by the gateway. Open the order page and use Pay now or Already paid? Re-check — the second option re-queries the gateway directly and will confirm an order that got stuck.
4. Wrong email address
If you mistyped your email, contact us with your order number and the phone number you used. We will verify you are the buyer and resend the delivery to the corrected address. We cannot resend to a different person.
5. International orders
We sell to customers in India and price in Indian Rupees. Because delivery is digital there is no geographic restriction on delivery itself, but many products are region-locked by the company that issued them. Region requirements are stated on the product page, and it is your responsibility to check them before ordering.
6. Failed delivery
If we cannot deliver a product at all, we refund it in full under the Refund & Cancellation Policy. You are never charged for something we could not deliver.